Right of Revocation
You may revoke this agreement within a revocation period of fourteen days without further specifications of reasons.
The revocation period of fourteen days shall commence the day the product reaches you or a third party you have specified, excluding delivery staff.
If a purchase agreement has been made concerning more than one item delivered separately, the revocation period shall commence the day the last product reaches you or a third party you have specified, excluding delivery staff.
If a purchase agreement has been made concerning the regular delivery of items over a defined period, the revocation period shall commence the day the first product reaches you or a third party you have define, excluding delivery staff.
In order to exercise your revocation right, you must send a definite statement (e.g. a letter sent by post, fax or email) informing us about your intention to revoke this agreement to:
Hagener Straße 84a
Tel: +49 (0) 271-39 49 01 14
You may but are not obliged to use the following revocation template. Download
To comply with the revocation period it is sufficient to send us a statement expressing your intention to exercise your revocation right before the revocation period has expired.
Consequences of Revocation
If you revoke this agreement we are bound to reimburse all payments received from you including shipping costs (excluding additional costs resulting from you choosing a delivery option other than the low cost standard delivery recommended) immediately or within a period of fourteen days commencing the day your statement expressing your intention to revoke the contract has reached us. To reimburse you, unless otherwise agreed, we will use the same payment option you have chosen for the original transaction. We will not charge you for any cost associated with reimbursement. We may refuse reimbursement until the products have been returned to us, or you have provided proof that you have sent them to us (whichever the earlier).
You are obliged to return the products to us immediately or within a period of fourteen days commencing the day you have informed us of your revocation of the agreement. You comply with this period if you send off the products before the fourteen-day period has expired.
You bear the immediate costs of returning the products.
You are only obliged to bear the costs of any potential loss of value if the loss of value is due to any behavior on your part that was not necessary to examine the quality, features, and functionality of the products.
End of Revocation Instructions